Terms and Conditions

The following terms and conditions apply to all bookings made through Getaway Tours and Safaris

Provisional booking

All bookings made by us will be considered provisional until availability has been confirmed and the required deposit has been received. Should your requested safari or the preferred accommodation or travel dates be unavailable at the time of your booking, we will try to find a suitable similar alternative for you. A rate amendment may result from such an alternative.

Rates amendments

Getaway Tours and Safaris reserves the right to amend the quoted rate in the event of preferred accommodation being unavailable, fluctuations in exchange rate, or unforeseen price increases by third party suppliers like the National Parks Board, accommodation providers or the government.

Deposit

A deposit of 30% of the full price is required at the time of making your booking. If we fail to receive your deposit within 7 days, your provisional reservation will lapse. A booking can only be confirmed once we have received the deposit.

Balance

The balance is payable at least 6 weeks (45 days) prior to departure. If you are booking within 7 weeks of departure, the full price will be payable at the time of making your booking. All transaction fees, including wire transfer costs, credit card fees, cash deposit fees, foreign exchange conversion fees and bank routing fees are for your account. The full quoted amount needs to clear into our account.

Cancellation

Please see our cancellation policy by clicking here.

Changes to confirmed bookings

We reserve the rights to charge for requested changes at a fee of £35 per change per person, in addition to the possible rate amendments that may result from any such changes (e.g. a change of dates may result in a change of rates). Changes will only be made if it is possible to do and does not inconvenience other clients.

Changes made by us

Every effort will be made to provide the accommodation, services and activities as described and quoted to you. In the unlikely event that unforeseen circumstances necessitate a change in the programme, we will notify you as soon as is reasonably possible and discuss suitable alternatives with you. We cannot be held responsible for adverse weather conditions, traffic problems, vehicle breakdowns and any other unforeseen circumstances that may lead to the cancellation of certain activities.

Where such activities were quoted on separately and no alternative could be arranged, a 75% refund for that activity will be made to you. Where a third party operator is involved, we will pass on whatever refund we can secure from the third party, less 5% admin fees. Third party cancellation fees may apply. For missed flights, late arrivals, and for cancelled activities that were included in the overall safari package, no refund will be made.

We reserve the right to change accommodation, vehicles, transport, meals and other programme details as conditions dictate, and will always aim to offer an alternative of similar value should any changes be necessary.

Excluded items and spending money

Please take careful note of what is included and what is excluded from the price, as is clearly stipulated on your quote and booking confirmation. Unless otherwise stated, items that are normally excluded are your international flights, airport taxes, visas and border crossing costs, certain meals, alcoholic drinks, personal expenses, gratuities and optional extra activities. Please ensure that you have enough spending money in cash to pay for these items as needed. Payment for optional extras should be made in cash. Foreign currency can readily be exchanged at the airport and in most banks. Tipping is optional and will be left to your own discretion. (Usually around 10% as a guide)

Insurance

All clients are required to arrange their own comprehensive travel insurance and medical emergency insurance. Please add your insurance details on the booking form.

About our offices and which company you contract with

Getaway Tours and Safaris operates as one brand, and we have offices in other countries around the world, including the UK. When you book through our website, you will be contracting with Getaway Tours and Safaris in South Africa, which is subject to South African laws and regulations. Our South African office is a member of SATSA which includes limited bonding insurance.

Flights

Getaway Tours does not offer flight bookings, this can be arranged with Flight Center.

Health requirements

No compulsory vaccinations are required for travel to South Africa, but if you plan to visit other destinations in Africa as well, please consult with your travel clinic or doctor regarding vaccinations. Certain countries will require a valid Yellow Fever vaccination certificate. We recommend that you take anti-malaria tablets as prescribed by your doctor, pharmacist or travel clinic if you are visiting any malaria risk areas. If you suffer from any medical conditions that may affect you or your participation on this safari, please inform us about this on your booking form. You are responsible for bringing any prescription medication you may need. We accept no responsibility for any medical conditions, illnesses or related incidents that may occur during your safari, even if we have been fully informed about your condition.

Indemnity

Getaway Tours and Safaris its staff and sub-contractors accept no liability or responsibility for any damage, injury or loss of any kind whatsoever, including but not limited to death, disability, injury, property theft or damage, missed flights, missed accommodation, cancellation of your safari or any other such incident as may arise on your safari. By completing our booking form and booking your safari you agree that you are aware of the inherent risks associated with travel and you further agree to indemnify Getaway Tours and Safaris from any claim or liability which may result from any kind of loss, injury or accident which may occur during or after or as a result of your safari. You are participating on this safari entirely at your own risk.

Travel documents

It is your responsibility to ensure that you have all your necessary travel documents, including passport (with at least 2 blank pages and valid for at least 6 months beyond date of safari), visas, cash or traveller’s cheques, flight tickets and insurance policy. Please read your booking confirmation document carefully and bring it along on your safari.

Behaviour

You are expected to act within the confines of the law and take your fellow travellers into consideration. If you behave in such a way as to endanger our staff or other passengers or cause damage to property, we reserve the right to terminate your safari without further liability.

Expectations

We will discuss your expectations with you in the process of booking and conducting your safari, and will strive to meet them as far as is realistically possible, but we make no guarantees with regard to expected weather, game viewing or animal sightings, exact travel times, or any other unpredictable factors that may affect your expectations or safari experience. We are proud of our excellent reputation and will do our best to offer you the best possible safari experience.